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We can remotely access your PC
You can watch our screen as we
demonstrate techniques
Edit your own site by simply watching
one of the many video tutorials
 
Developer Ranch was able to view my computer
remotely and fix the issues immediately.  In addition they spent some extra time training me on other techniques.

Support:

In today’s economy, we too are trying to keep our costs down.  By offering solutions where the primary information can be changed quickly and easily by our users.  We pride ourselves in offering technology that keeps our customers SELF SUFFICIENT.  But in the event that you do need assistance, we offer a variety of support options. 
 

For Website Builders and Admins:

Great learning RV SitebuilderTutorials for editing your own site.

 

Forums:  Every aspect of the solutions we provide has a family of users.  Mom and Pops, grade schoolers, to grandparents.  Filemaker Database forums, Adobe and graphic design, Blogging, and of course RV Websites. Within the RV Website Builder family there is an incredible group of users just like you in a variety of forums.  Our customer’s favorite is run by the developers who created the RV Website Builder software. These forums offer you the ability to quickly search for others users who posed similar challenges as yours.
 

RV Sitebuilder Forum:

http://forums.rvglobalsoft.com/index.php?showforum=11

Direct RV Sitebuilder Support Tickets:  In the event you need help or have a question about your website, direct from the producer.

 

Filemaker Pro Database Support:

Update software, patches, knowledgebase:

http://filemaker.com/support/

Forums:

 

Developer Ranch Direct Support:

In the rare instances where you need assistance we offer a couple email support options.  Normal and ERSupport channels offer you the ability to email your request to our staff and have it directed to the appropriate developer.  Note:  These are not free services unless it is determined that there was an error on our part. 
 

Normal Support:

We have developers monitoring the support email channels watching for your requests for normal everyday, non critical issues that do not warrant immediate assistance.  Normal support items typically are responded to with an estimate and a simple outline of how to accomplish that task and the timeframe to complete.  Depending on workload most requests are handled in a very timely manner.  (Some examples may include:  Adding an email address to your account or forwarding an existing one to your personal account.  Assisting in restoration or backups of your site.  Etc.. )
 

Company Name**:
FName**:
LName**:
Email**:
Website**:
Login Name**:
PassWord**:
Phone**:
Address**:
City**:
State**:
Zip**:
Request**:
Extra:
 
(** Required Fields)

ERSupport. 
ERSupport is reserved for instances where you need a task resolved immediately.  Providing us with as much detail as you can will help our staff pinpoint and resolve your request as soon as possible.    ERsupport items are also typically responded to with an estimate and a simple outline of how to accomplish that task and the timeframe to complete.  The costs associated with ERsupport are dramatically higher so please respect our time and that of our families by reviewing our documentation and notes before requesting this type of support.  Our ERSupport rates will vary depending on complexity and the caliber of the staff member required to address your request.  ERSupport Rates Start at $85/hr but not all instances listed below will be charged depending on how the issue is resolved.  (Some examples of ER support may include:  Email not functioning, database link down, corrupt files etc..)
 

Company Name**:
FName**:
LName**:
Email**:
Website**:
Login Name**:
PassWord**:
Phone**:
Address**:
City**:
State**:
Zip**:
Request**:
Extra:
 
(** Required Fields)